COVID 19 - Pandemic Policy

We cannot accept or support guests who are required to self-isolate or quarantine.

Reservations should be cancelled, if there are concerns about travelling to or staying with us, as a result of COVID developments. Please notify us at the earliest by email.

Travelling to England

If you are travelling from or through COVID restricted areas you may be required to self-isolate on arrival. This requirement is subject to change in accordance with current regulations and vaccination status. Prospective guests are responsible for ascertaining the regulations in place, for the period of their stay with us. You must cancel your reservation, should you be required to quarantine or self-isolate.

Prior to check-in

If within 10 days of check-in you:

• Are required to self-isolate (e.g. 'Pinged' or NHS Test and Trace)

• Develop symptoms of COVID-19

• Test positive for COVID-19

You must cancel your stay and not check-in to our premises.

Post check-in

If at any point during your stay with us you:

• Are required to self-isolate (e.g. 'Pinged' or NHS Test and Trace)

• Develop symptoms of COVID-19

• Test positive for COVID-19

You must:

• Immediately notify us

• Remain in your accommodation (wear mask if you must exit)

• Make immediate arrangements to leave by private transport, at the earliest. (At the very latest, and only in exceptional circumstances, you must vacate our premises by 10 am of your check-out date.)

• Make arrangements for  Lateral Flow and/or PCR tests.

In such an event, you will be putting us at risk and we won't be able to safely support your self-isolation. Furthermore, your continued presence might adversely affect other guests and we will require time to perform extra rigorous disinfection of our premises. 

Additionally, in the event of changes to COVID rules or status (e.g. new restrictions or requirements to self-isolate), we may be obliged to cancel your reservation. Should this occurs prior to arrival, we will notify you at the earliest.

In the event of your stay being interrupted, either by you or by us being required to self-isolate, as a result of COVID, we shall refund any unused nights (less any relevant commission and transaction fees). If appropriate, we will attempt to mitigate disruption by suggesting alternatives, but can offer no guarantees or advice.

COVID Protocols

We endeavour to minimise the risk of infection by:

• Adhering to the UK’s COVID guidelines and being vaccinated.

• Sanitising guest accommodation with disinfectant, in addition to thorough cleaning.

• Washing bed linen and towels at high temperature.

• Washing hands prior to entering guest accommodation (e.g. to clean or replenish stocks).

• Maintaining distance and wearing masks, if appropriate .

Only taking advance payment (e.g. via bank transfer) in lieu of cash on arrival.

Guests are also required to follow COVID guidelines and rules, and in under no circumstances invite third parties on to our premises, as per our terms of service. Guests should arrive provisioned with masks to be worn when appropriate or mandated. Finally, we encourage guests to take out appropriate insurance, given the potential costly implications of COVID.

For further information please see:

UK Coronavirus Restrictions

UK Travel Restrictions

E&OE - Subject to change without notice

Last revised 25 July 2021

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Kew Garden Cabin

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Kew Gardens - London - UK

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